It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of Personal Information
We receive and store any information you knowingly provide to us when you create an account or fill out an online form on the website. This information may include your email address, name, phone number, address, or other Personal Information.
You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the website’s features. Users who are uncertain about what information is mandatory are welcome to contact us.
Satisfaction warranty (30 days)
- A partial refund of your purchase in the first 30 days;
- Equipment must be returned in perfect condition;
- The shipping costs are non-refundable;
- 80% of the remaining amount of the invoice (excluding transportation) will be credited.
Replacement warranty (3 months)
- Full replacement of your equipment or accessory if it does not comply or breaks down in the first 90 days following the date of the purchase;
- All transportation fees will be covered for the replacement;
- The main device and its accessories (ionizers, wristbands, belts, copper rods, and power supply) are covered by this warranty.
Repair warranty (2 years)
- Repair (parts and labor) of your main unit and its power supply;
- Accessories (ionizers, wristbands, belts, and copper rods) are not covered by this extended warranty;
- If we have to repair the defective device, this warranty does not cover transportation fees from your address to our workshop. However, return transportation after the repair will be covered;
- For international sales (excluding Canada), in case of breakage, we will provide technical expertise by phone or email in order to perform the repair in your area. We will provide the necessary parts and accessories for free and reimburse labor costs.
Collection of Non-Personal Information
When you visit the website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the page you were visiting before you came to our website, pages of our website that you visit, the time spent on those pages, information you search for on our website, access times and dates, and other statistics.
Non-personal User Data is also collected for advertising and analytics purposes.
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this website, possibly based on User interests. This does not mean that all User Data is used for this purpose.
These services enable the website owner to monitor and analyze web traffic and can be used to keep track of User behavior.
We use the following services on our website. The User Data collected is shown under each service. For more information, please check the privacy policies of the relevant services.
All pixels are used for re-targeting purposes. We do not share pixel data with other parties.
You agree not to hold our company responsible for any claims, liabilities, damages, or expenses arising from your use of our products.
We use push notifications to send you notifications related to our website. We will only use push notifications if you consent to receive them. At any time, you can manage your push notification preferences or deactivate them in the notification settings of your browser or in the Device Settings of your mobile device.
Managing Personal Information
You can access, add to, update and delete certain Personal Information about you. The information you can view, update, and delete may change as the website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records.
Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted.
Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
Use and Processing of Collected Information
Any of the information we collect from you may be used to personalize your experience; improve our website; improve customer service and respond to queries and emails of our customers; send newsletters; send notification emails such as password reminders, updates, etc; run and operate our website and Services.
Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that would identify any user of the system.
We may process Personal Information related to you if one of the following applies: (i) You have given your consent for one or more specific purposes. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below.
This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
In any case, we will be happy to clarify the specific legal basis that applies to the processing, and whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Information Transfer and Storage
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information.
If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.
The Rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details About the Right to Object to Processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
However, users must know that, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to Exercise These Rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional Information About User’s Personal Data
System Logs and Maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information Not Contained in This Policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Do Not Track Signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website.
For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time.
Our website does not track its visitors over time and across third party websites. However, some third-party services that we use may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Privacy of Children
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our website or Service.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our website or Service without their permission.
If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our website or Service, please contact us. You must also be at least 16 years of age to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf).
We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
The website uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer.
To learn more about cookies and how to manage them, visit internetcookies.org.
Google Remarketing Tag
Links to Other Websites
Our website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties.
We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect Personal Information.
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody.
However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.
In the event we become aware that the security of the website has been compromised or Users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.
In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the website, and/or send you an email.
What is the California Consumer Privacy Act (“CCPA”)?
The California Consumer Privacy Act of 2018 (“CCPA”) is a California law that gives California consumers the rights to learn about and control certain aspects of how a business handles the personal information that a business collects about them.
What information may a consumer request?
A consumer may request: (1) the categories of personal information the business has collected about them; (2) the sources from which the personal information is collected; (3) the business or commercial purpose for collecting personal information; (4) the categories of third parties with whom the business shares the personal information; and (5) the specific pieces of personal information it has collected about that consumer.
Vitalaxion does not sell consumer personal information.
What will Vitalaxion do after receiving an information request?
Upon receipt of a verifiable consumer request, we will promptly take steps to disclose and deliver, free of charge to the consumer, the personal information. We will endeavor to provide the information within 45 days of the request.
Does the consumer have a right to request the deletion of personal information?
A consumer may request that Vitalaxion delete the consumer’s information. We will delete this information upon request unless the request to delete falls within one of the exceptions listed in CCPA 1798.105. (d).
How can a consumer make a request to Vitalaxion to disclose or delete personal information?
The consumer may send a request via our contact form. Our contact information can be found at the bottom of this page.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and personal data will likely be among the assets transferred.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
Changes and Amendments
We reserve the right to modify this Policy relating to the website or Services at any time, effective upon posting of an updated version of this Policy on the website. When we do, we will revise the updated date at the bottom of this page. Continued use of the website after any such changes shall constitute your consent to such changes.
Acceptance of This Policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the website and its Services.
Owner and Data Controller
Vitalaxion / Contact
This document was last updated on January 11, 2023